What is an account credit?
If we cancel your performance, the value of your tickets inclusive of any per ticket or per order service charges on subscription, subscription additional, or group sales, tickets may be converted to an account credit on your Broadway Grand Rapids account. This account credit can then be used when purchasing tickets for future Broadway Grand Rapids performances, or to renew or purchase season subscriptions.
What can I buy with my account credit?
You can use your account credit for these kinds of purchases through Broadway Grand Rapids:
- Renew your season subscription seats
- Buy new season subscription seats
- Buy additional season subscription tickets for an upcoming Broadway Grand Rapids show
- Buy a block of tickets for an upcoming Broadway Grand Rapids show for your group of 10 or more
- Pay a balance due when making a change to your season subscription seats or performance time
- Pay a balance due when exchanging your season subscription tickets to another performance of the same show
What if my account credit balance is less than the total of my order I’m trying to apply it to?
You can still use your account credit if the total of the order you’re placing is more than the balance of that account credit. When you apply the account credit at Checkout, the total of your order will be recalculated to reflect the original total less your account credit. You will then be prompted to choose a payment method to cover the order’s remaining balance either from those you have saved in your account or you can choose to add a new one.
Can I give my account credit to someone else?
While account credits cannot be transferred person to person, you could make a purchase on behalf of someone else in your account and then transfer those tickets to them.
How do I find out my account credit balance?
You can find out what your account credit balance is two easy ways:
- Online 24/7 CHECK MY BALANCE
- By Phone Mon – Fri 10am – 5pm 866.928.7469
Is the account credit balance amount I am seeing in my account displayed in real-time?
While the value of your account credit displayed in your Broadway Grand Rapids account should always be updated, there may be occasions when the updated balance is delayed for a period of time. If you’re ever unsure, please call us at 866.928.7469 (Mon – Fri,10am – 5pm).
Will the value of my account credit ever expire?
Your account credit balance will expire five (5) years after the date it was issued to your account. If your balance is from the value of tickets for multiple canceled shows, portions of the balance may expire before the rest.
Can I use my account credit to make purchases for Broadway Grand Rapids shows from ticket sellers other than Broadway Grand Rapids?
No. An account credit can only be used to buy tickets directly from Broadway Grand Rapids. They cannot be used to make purchases with any other ticket seller even if those tickets are for a Broadway Grand Rapids performance, and we are not responsible for the ticketing practices of other ticket sellers. If you would like to make a purchase to use an account credit, please log in to your Broadway Grand Rapids account or call us at 866.928.7469 (Mon – Fri, 10am – 5pm).
Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for the Broadway Grand Rapidsshows (including season subscriptions, additional subscription tickets, group sales tickets, seat upgrades or exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferrable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 866.928.7469 or log in to your account. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. Credit expires 5 years after the date of issuance. Credits are only available for tickets purchased directly through the Broadway Grand Rapids. Broadway Grand Rapidsis not responsible for the ticketing practices put in place by secondary ticket providers.