Broadway Grand Rapids

FAQs

If I wait until after April 27 to order, will I still be able sign up for season tickets?

YES! You will still be able to order a season package until the first show of the season begins. Current subscribers have until April 27 to keep their same seats from the previous season, but are still able to order after that date, just not with the guarantee of the same seats from previous seasons.  NEW orders are seated on a first come, first served basis.  We will take NEW orders as early as Feb 20, but seating assignment won't be given until after the April 27 renewal deadline.  


Can I exchange tickets if I have a conflict?

YES! If you purchased your tickets directly from BGR, you can exchange them for any performance within the run of a show. You are not guaranteed the same seats, but we will make every effort to place you as close to your original seat location as we can.  If the performance you switch to is a more expensive performance (ie. weekend vs.weekday), you will need to pay the difference in cost.  There is no cost associated with ticket exchanges, as long as it is requested 48 hours PRIOR to the performance.  If any exchanges within the 48 hour window, $10/per ticket charge is incurred.  Tickets also may only be exchanged one time/per performance with no charge.  If tickets need to be switched more than one time, a $10/per ticket charge is added.  


Does ordering the five-show guarantee me my same seats for special events?

The same seats are not guaranteed for special events. We will reserve your seats on a first come, first served basis when you turn in your order.


I’d like to order extra tickets for one of the shows? How does that work?

If you want extra tickets for any show, please indicate that on your order form. We will call you and help with your extra ticket order and give you the seating options for you and your guests.


What is Select Seating?

This is the prime VIP seating in DeVos Hall. Patrons in these seats make a $60 contribution to BGR per season ticket. These funds go 100% to supporting BGR programs. These are the most preferred seating locations in the center of Rows A-N in the Orchestra & Rows A-C in the Mezzanine.


Do you have payment plans?

YES! Season ticket holders can take advantage of our easy pay four-installment opportunity and spread the cost evenly over four consecutive months. This payment plan is only available using a credit card. A one-time
$20 service charge is added to your season order.


If I make a donation to BGR, where does it go? 

Your contribution nurtures live theater in our community in many ways. Donations help finance our education programs, including master classes and workshops, and bolsters our efforts to bring world-class productions to West Michigan.


What if the weather looks bad? Will you cancel the show?

In cases of inclement weather, most shows will still go on as scheduled! The touring show cancels only when the Michigan State Police declare an emergency. We are not able to offer refunds due to poor weather conditions.


How do I know if the show is family-friendly? Does my toddler need a ticket?

Broadway Grand Rapids brings many family-friendly performances to Grand Rapids. However, some shows advise parental guidance. For specific ratings or age recommendations, please call our office at 616-235-6285. There are no babes in arms and everyone attending must have a ticket. For the comfort and enjoyment of all guests, anyone who is disruptive to other guests will be asked to leave the seating area.


Is there a dress code to attend Broadway Shows?

We suggest you wear what is comfortable for you and while our theatre has no specific dress code, we find that many of our patrons like to dress nicely to celebrate attending a special event.


Where do I park/how much does it cost?

Parking is available beneath DeVos Performance Hall, in the City/County Government lot across the street from the hall, as well as metered street parking and Ellis Parking structures in close vicinity.

Event parking is between $6-$9 depending on parking structure and Parking meters are free after 5 p.m. unless they are marked as enforced. Subscribers receive exclusive parking discounts per show at the Monroe/Lyon Ellis Parking ramp.

Please visit Map & Directions for more information.


If you have other questions or concerns please contact us