Broadway Grand Rapids

FAQs


I am a 2018-2019 season ticket holder. What is the deadline to renew my seats?

The deadline to renew seats for the 2019-2020 Season is Friday, March 8. Due to demand for season tickets, we are not able to hold seats past March 8.


When can I sign up to become a NEW season ticket holder?

New subscriptions will begin in person only on April 1 at 10am at the Broadway Grand Rapids Box Office at 122 Lyon St NW. Beginning April 8, subscription orders can be requested online at joinbroadwaygr.com.  


Can I exchange tickets if I have a conflict?

If you purchased your tickets directly from BGR, you can exchange them for any performance within the run of a show. You are not guaranteed the same seats, but we will make every effort to place you as close to your original seat location as we can.  If you switch to a more expensive performance (ie. weekend vs.weekday), you will need to pay the difference in cost.  There is no cost associated with a ticket exchange, as long as it is requested more than 48 hours PRIOR to the performance. A service fee of $10/per ticket is charged if tickets are exchanged more than one time or less than 48 hours prior to performance. 

Please note, exchanges for HAMILTON are not guaranteed.


I’d like to order extra tickets for one of the shows? How does that work?

Information on additional tickets will be announced at a later date.


Do you have payment plans?

YES! Season ticket holders can take advantage of our easy pay four-installment opportunity and spread the cost evenly over four consecutive months. This payment plan is only available using a credit card. A one-time $20 convenience fee is added to your season order.


If I make a donation to BGR, where does it go? 

Your general contribution to BGR nurtures live theater in our community in many ways. Donations help finance our education programs, including master classes and workshops, and bolsters our efforts to bring world-class productions to West Michigan. A specific donation to our Seats4Kids program goes exclusively to providing an opportunity to under-served kids in the community an opportunity to see a Broadway show.


What if the weather looks bad? Will you cancel the show?

In cases of inclement weather, shows will still go on as scheduled! The touring show cancels only when the Michigan State Police declare a state of emergency. We do not offer refunds due to poor weather conditions.


How do I know if the show is family-friendly? Does my toddler need a ticket?

Broadway Grand Rapids brings many family-friendly performances to Grand Rapids. However, some shows advise parental guidance. For specific ratings or age recommendations, please call our office at 616-235-6285. Everyone attending must have a ticket. For the comfort and enjoyment of all guests, anyone who is disruptive to other guests will be asked to leave the venue.


Is there a dress code to attend Broadway Shows?

We suggest you wear what is comfortable for you. While our theatre has no specific dress code, we find that many of our patrons like to dress nicely to celebrate attending a special event.


Where do I park/how much does it cost?

Parking is available beneath DeVos Performance Hall, in the City/County Government lot across the street from the hall, as well as metered street parking and Ellis Parking structures in close vicinity.

Cost of event parking depends on parking venue. Subscribers receive exclusive parking discounts per show at the Mid-town Ellis Parking ramp between Lyon and Pearl Streets.

Please visit Map & Directions for more information.


If you have other questions or concerns please contact us