A Note About COVID-19 (Coronavirus)

Due to the ongoing impact of COVID-19, we face the reality that mass gatherings must cease for now. — The Broadway Grand Rapids team continues to work diligently with our partners to navigate the challenges of scheduling shows. Due to those challenges a few of our upcoming performances are rescheduled for the 2020-2021 season.

The 2020-2021 Season includes MEAN GIRLS (Feb 9-14, 2021), WICKED (March 31-April 18), AIN'T TOO PROUD- The Life And Times of The Temptations (May 18-23, 2021), DEAR EVAN HANSEN (June 22-27, 2021), HAIRSPRAY (July 20-25, 2021) and COME FROM AWAY (Aug 31- Sept 5, 2021).

The Broadway Grand Rapids office at 122 Lyon Street NW will be open Monday-Friday from 10am-2pm for phone assistance at 616-235-6285. Staff members can also be reached by email or in-person by appointment only. The subscriber hotline is also available at 1-866-928-7469 (Mon – Fri, 9AM – 5PM). We appreciate your patience and support of the arts in our community in this difficult time. We cannot wait to be back hosting the best of Broadway and once again sharing inspirational moments with you!

Broadway Grand Rapids

COVID-19 Cancellation Terms & Conditions

Updated May 2020

COVID-19 Credit Terms & Condiitons

Charlie and the Chocolate Factory

Credit will be issued only when you click on the “CREDIT MY BROADWAY ACCOUNT” button in the email you received or automatically if you do not respond by the April 17 deadline referred to above. Credits will be applied to all applicable accounts on or about April 21, 2020. Credit value will be inclusive of the face value of your tickets and any per ticket or per order service, handling, and/or processing charges on subscription additional tickets. Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for Broadway Grand Rapidsperformances (including season subscriptions, additional subscription tickets, group sales tickets, seat upgrades and exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 1.866.928.7469 or log in to your account at https://am.ticketmaster.com/baagrr. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. Credit expires 5 years from the date of issuance. Selecting the “CREDIT MY BROADWAY ACCOUNT” option to receive a Credit instead of a refund for cancelled performances constitutes acceptance of these Terms and Conditions. Once you have done so and the Credit is applied to your account, that refund is deemed to have been paid to and received by you. Credits are only available for tickets purchased directly through Broadway Grand Rapids. Broadway Grand Rapids is not responsible for the ticketing practices put in place by secondary ticket providers.

Escape to Margaritaville

Credit will be issued only when you click on the “CREDIT MY BROADWAY ACCOUNT” button in the email you received or automatically if you do not respond by the May 10, 2020 5:00pm ET deadline referred to in the email you received. Credits will be applied to all applicable accounts on or about May 11, 2020. Credit value will be inclusive of the face value of your tickets and any per ticket or per order service, handling, and/or processing charges on subscription additional and group sales tickets. Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for Broadway Grand Rapids performances (including season subscriptions, additional subscription tickets, group sales tickets, seat upgrades and exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 1.866.928.7469 or log in to your account at https://am.ticketmaster.com/baagrr. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. Credit expires 5 years from the date of issuance. Selecting the “CREDIT MY BROADWAY ACCOUNT” option to receive a Credit instead of a refund for cancelled performances constitutes acceptance of these Terms and Conditions. Once you have done so and the Credit is applied to your account, that refund is deemed to have been paid to and received by you. Credits are only available for tickets purchased directly through Broadway Grand Rapids. Broadway Grand Rapids is not responsible for the ticketing practices put in place by secondary ticket providers.

COVID-19 Donation Terms & Condiitons

Charlie and the Chocolate Factory & Escape to Margaritaville

Broadway Grand Rapids is a 501(c)3 tax-exempt organization.Your donation will be tax-deductible to the extent allowed by law. Broadway Grand Rapids will send you a tax receipt by January 31, 2021. Please contact Broadway Grand Rapids directly should you have any questions regarding your receipt. Selecting the “DONATE TO BROADWAY GRAND RAPIDS" option instead of receiving a refund for cancelled performances constitutes acceptance of these Terms and Conditions. Once you have made this selection and the donation is applied, that refund is deemed to have been paid to and received by you.

COVID-19 Refund Terms & Condiitons

Charlie and the Chocolate Factory & Escape to Margaritaville

If you elect to receive a refund, our team will refund the face value of your tickets to your original method of payment. Your refund will not include any per ticket or per order service, handling and/or processing charges paid on subscription additional tickets. Refunds will be processed on or about May 11, 2020. Your refund should post to your account within 30 business days. Refunds are only available for tickets purchased directly through Broadway Grand Rapids. Broadway Grand Rapids is not responsible for the refund practices put in place by secondary ticket providers.