Health and Safety Protocols

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Broadway Grand Rapids

Health & Safety Protocols


Updated September 23, 2021


We cannot wait to welcome YOU back to DeVos Performance Hall to share the unique experience that is live Broadway. After months of preparation and planning for the return of in-person events, we have adopted policies that will ensure that the gathering of our community prioritizes EVERYONE’s safety: our attendees, our performers, and our staff. Here are our additional layers of defense against COVID-19.

Please continue to check this page for the most up to date safety protocols. We appreciate your cooperation for the health and welfare of all.


All Broadway Grand Rapids performances will be sold to 100% capacity. You will be seated with patrons directly in front of, next to, and behind you.

Proof of full COVID-19 vaccination or negative
COVID-19 test required to enter

  • Guests aged 12 and over will be required to provide proof of full vaccination or a negative COVID-19 test. 
  • A guest is considered fully vaccinated, with an FDA or WHO authorized vaccine, meaning their last dose must have been administered at least 14 days before attending the event.
    The following are acceptable as proof of vaccination:
    • A physical vaccination card (which includes name of person vaccinated, type of vaccine and date of last dose administered), or
    • A photo of a vaccination card as separate document, or
    • A photo of the attendee’s vaccine card stored on a phone or electronic device, or documentation of vaccination from a healthcare provider electronic health record or state Immunization Information System record.
  • Proof of negative COVID-19 test results must be either a PCR test taken within 72 hours prior to the performance or a negative COVID-19 antigen test taken within 24 hours prior to the performance. 
    Acceptable forms of negative tests will be:
    • A printed document from the test provider or laboratory, or
    • An email or text message displayed on a phone or electronic device from the test provider or laboratory.
    • The information provided needs to include name of person tested, type of test performed and date of negative PCR test result (date must be within 72 hours).
  • A matching photo ID is required for any guest 18 and older that corresponds to vaccination record or negative test. Guests younger than age 18 without ID must be accompanied by an adult with proper identification.
  • Children 11 and younger will not be required to show proof of a negative test but must be accompanied by an adult with proper identification.
  • Self-reported vaccination or negative test records not verified by a third-party health care provider are not acceptable.
  • To learn more about stopping the transmission of COVID-19, please visit

Mandatory face coverings

  • Every guest is required to wear a face mask securely covering mouth and nose while in the venue. Children under 5 years of age are not permitted unless otherwise advertised.
  • Please note bandanas, gaiters and scarves are not considered acceptable face coverings for preventing transmission of COVID-19.

Contactless Ticketing​

  • All tickets will be delivered digitally as mobile tickets accessible on your smartphone. Tickets can be added to your phone’s mobile wallet via Ticketmaster or your Broadway Account Manager for quick and easy entrance to DeVos Performance. More information will be provided. 
  • Ticket scanning stations at DeVos Performance Hall have been upgraded to limit contact between patrons and staff.

Bag Policy

  • DeVos Performance Hall has adopted a No Bag policy. No bags, backpacks, or purses, other than those required for medical, health, or parenting needs, will be allowed into the venue. 
  • Small clutches, no larger than 12” x 9” x 3” will be permitted. 

Hand Sanitizing Stations

  • Hand sanitizer stations are placed throughout the building, including ingress routes, event areas and outside restrooms.
  • Touchless fixtures and anti-bacterial soap will be provided in all restrooms.

Enhanced Disinfection

  • Extensive cleaning and increased frequency of disinfecting procedures for all high-touch areas in the theatre. A full list of cleaning protocols can be found on the DeVos Performance Hall website.
  • Large open areas are treated with an aerosolized EPA-registered healthcare-grade disinfectant.

Increased Air Filtration

  • HVAC air filtration system upgrades at DeVos Performance Hall include installation of bipolar ionization equipment as well as enhanced filters with optimal MERV ratings to provide maximum air purification.

Staff Protocols

  • Employees will be required to wear masks at all times. 
  • Employees will be vaccinated or provide a negative COVID-19 test prior to any Broadway Grand Rapids event.


If you have accessibility questions or require any additional assistance related to Broadway Grand Rapids’ COVID-19 policies, please email us at or call us at 616-235-6285. 

Protocols are subject to change per CDC and other public health recommendations and applicable law. Any future updates will be provided to ticket holders via email prior to the performance.

We thank you for your ongoing support of Broadway Grand Rapids. Please know our team continues to work diligently with our partners to successfully present Broadway shows in Grand Rapids.


Click here and watch the video to learn what it will be like during your visit.   

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